Terms and conditions
By purchasing and/or using the Mobil Gift Card you agree to be bound by these terms and conditions.
Mobil may amend these terms and conditions from time to time by placing a notice here advising that these terms and conditions have changed.
1.1 In these terms and conditions, unless the context requires otherwise;
- Mobil means Mobil Oil New Zealand Limited.
- You and your means a person who purchases a Mobil Gift Card and/or has possession of a Mobil Gift Card and includes Mobil Corporate Customers.
- Mobil Corporate Customer means those Mobil customers who have been approved to purchase Mobil Gift Cards directly through Mobil's Head Office.
- Participating Mobil Service Station means those Mobil branded service stations that issue and redeem the Mobil Gift Cards. Please note that the participating Mobil Service Stations that issue/redeem Mobil Gift Cards may change from time to time.
- Selected Retailer means third party retailers authorized to issue Mobil Gift Cards.
- Redemption Party means non Mobil branded locations authorized to redeem Mobil Gift Cards.
2. PURCHASING YOUR MOBIL GIFT CARD
2.1 You may purchase Mobil Gift Cards from any participating Mobil Service Station or Selected Retailer. The participating Mobil Service Station or Selected Retailer issuing your Mobil Gift Card will activate your Gift Card for use after you have paid the value you have nominated for it.
2.2 Mobil Gift Cards cannot be used until activated by Mobil or a Participating Mobil Service Station or Selected Retailer. Once activated, Mobil Gift Cards can only be redeemed for purchases at participating Mobil Service Stations or Redemption Parties.
2.3 The Mobil Gift Card can be purchased and loaded for any value in the range of $10 to $1000, in $10 increments. For example: $10, $20, $30, $40.... up to $1000. Mobil Gift Cards can be purchased with any valid method of payment accepted by the merchant where the Gift Card is for sale. It is not possible to top up a value on Gift Cards that have already been activated or refund a value on any Gift Card. When your Mobil Gift Card is used to make a purchase, your receipt will indicate the remaining balance. You are responsible for checking that the value loaded onto your Mobil Gift Card is correct at the time of purchase.
2.4 Corporate customers may also purchase Mobil Gift Cards from www.giftstation.co.nz.
3. USING YOUR MOBIL GIFT CARD
3.1 Once activated, Mobil Gift Cards can only be redeemed for goods and services from participating Mobil Service Stations or Redemption Parties. Mobil Gift Cards cannot be exchanged for cash or used to purchase another Mobil Gift Card. No change will be given for any remaining value on a Mobil Gift Card following a redemption using the Mobil Gift Card.
3.2 The Mobil Gift Card can be redeemed as full or part payment for goods and services. The redemption amount will be deducted from the current value on your Mobil Gift Card provided that it is accepted as a valid method of payment by the participating Mobil Service Station or Redemption Party. The total value of redemption cannot exceed the total value of the Mobil Gift Card.
3.3 You can check the current balance on your Mobil Gift Card in two ways:
- When Mobil Gift Card is used to redeem goods and services, your receipt will indicate the remaining balance
- You can check your balance and card expiry online at www.giftstation.co.nz
3.5 Neither Mobil nor Participating Mobil Service Stations, Selected Retailers or Redemption Parties will redeem replace or refunded a Mobil Gift Card that has been worn, lost, altered, damaged or fraudulently tampered with, in any way.
3.6 Neither Mobil, Participating Mobil Service Stations, Selected Retailers or Redemption Parties is responsible for lost or stolen Mobil Gift Cards. Risk of loss or theft, and title for the Mobil Gift Card, passes to the purchaser on transfer. Mobil Gift Cards should be treated like cash. If lost or stolen Mobil Gift Cards will not be replaced or refunded by Mobil or a Participating Mobil Service Station, Selected Retailer or Redemption Party.
3.7 Mobil may cancel the Mobil Gift Card where, in its sole discretion, Mobil believes the Mobil Gift Card has been stolen or fraudulently tampered with, or if there is a dispute over ownership of the Mobil Gift card. No credit or unused balance on the Mobil Gift Card at the time it is cancelled in accordance with this clause will be refunded by Mobil, Participating Mobil Service Stations, Selected Retailers or Redemption Parties except at Mobil's sole discretion.
3.8 It is your responsibility to ensure that all details on the receipt supplied at the time of purchase of the Mobil Gift Card and after each transaction using the Mobil Gift Card are correct. Except for the receipt given for the initial purchase by Corporate Customers of Mobil Gift Cards, any disputes regarding receipt details are matters between you and the Participating Mobil Service Station, Selected Retailer or Redemption Partner.
3.9 Mobil Oil New Zealand Limited and Selected Retailers will have no liability to you should a participating Mobil Service Station or Redemption Partner refuse to accept a Mobil Gift Card for any reason.
3.10 Any dispute regarding the goods and/or services purchased by the redemption of your Mobil Gift Card is between you and the relevant participating Mobil Service Station or Redemption Party.
Pay. Pump. Go.
At selected Mobil sites we have Pay at Pump with contactless payment.
Choose how you pay for your fuel with Pay at Pump. You can insert your EFTPOS, Mobilcard or Mobil Smiles card or tap your credit card. You can earn and use your Mobil Smiles points, and/or receive any relevant fuels promotional offer with a qualifying purchase using Pay at Pump.
You can use your Mobil Smiles points for either a SINGLE $5 or $10 reward when you have earned sufficient Mobil Smiles points. If you want to redeem multiple rewards in a single transaction, please go inside the store where a cashier can assist you.
All transactions processed at the pay at pump complete a pre-authorisation from the customer's card issuer.
The pre-authorisation hold process is managed by the customers card issuing bank to ensure that there are sufficient funds to complete the transaction.
Mobil is not responsible for, and has no influence over, the time it takes for the card issuing bank to release a pre-authorisation hold.
For example a customer’s card issuing bank may place a hold of NZ$150 at the beginning of the transaction, which means the customer will not be able to purchase more than the pre-authorised amount of NZ$150 in that transaction.
If a pre-authorisation hold is not granted for any reason, for example, if the relevant account does not have the funds necessary for the pre-authorisation hold, the customer will not be able to proceed with the purchase with that selected card.
When the actual transaction is completed, the final processing time is subject to the practices of the banks and can take around 3-5 working days, however it may take longer for an overseas based credit card.
Please contact your bank if you have any questions.